ConsumerTalk with Wendy Knowler

'It's time for SA Post Office to declare its incapacity' - complaints stream in

Consumer journalist Wendy Knowler has received a barrage of complaints from South Africans who have been waiting months for the SA Post Office to deliver their packages.

Many locals have complained about overseas parcels that have not arrived or waiting periods as long as 5 months.

In particular, there have been many complaints from those who have subscribed to international publications.

One man suggests that it is time for the Post Office to declare that it is no longer operational and incapable of fulfilling and services.

Knowler explains that the Post Office has a major backlog at its international sorting centre in Joburg.

The Post Office says it has made efforts to try to alleviate the backlog by redistributing international mail to other regional sorting centres.

The Post Office sent the following response to the various complaints:

“There is a substantial backlog at the international sorting centre, which was made worse by the strike during July. This was caused by huge volumes – we are getting up to four times more items from other countries than we did a year ago – as well as inadequate equipment.

We have now moved all international items that do not need to be assessed for contents or import tax to other sorting centres where the volumes are not so high, such as Witspos, Tshwane Mail and CapeMail.

To some extent, naturally, the backlog has now been shifted from the international mail centre to other sorting centres, but these mail centres are making good progress with the accumulated mail. We are therefore confident that our customers will soon see an improvement in the delivery of items from other countries."

They arrive in South Africa, and then they get held up in Johannesburg at the sorting centre.

Wendy Knowler, consumer journalist

When you're talking about subscriptions or any many other parcels, the courier way would be the way to go. It's more reliable, but the cost is totally prohibitive.

Wendy Knowler, consumer journalist

I would be very loath to invest in an expensive subscription to an overseas publication at this point.

Wendy Knowler, consumer journalist

A string of calls, WhatsApps and messages came in about the consequences of the delays at the Post Office.

Listen to the entire ConsumerTalk discussion during The Pippa Hudson Show:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI
Read More
Standard Bank says comedy of errors with bond applicant 'a once off'

Standard Bank says comedy of errors with bond applicant 'a once off'

Only when consumer journalist Wendy Knowler chased Standard Bank did they admit wrongdoing that cost a client R41 000.

You'll want to read your car tracker's terms and conditions after seeing this

You'll want to read your car tracker's terms and conditions after seeing this

Consumer journalist Wendy Knowler helps one concerned listener who discovered some worrying information about her car tracker.

Paying with a debit card? Don’t expect a refund on it when returning items

Paying with a debit card? Don’t expect a refund on it when returning items

Merchants are not allowed to process refunds on debit cards, warns consumer journalist Wendy Knowler.

Buying a used car: Warranties, service plans, avoiding a false sense of security

Buying a used car: Warranties, service plans, avoiding a false sense of security

The Money Show’s Brue Whitfield interviews consumer journalist Wendy Knowler.

How to buy a new car even if you don’t really have enough money for it

How to buy a new car even if you don’t really have enough money for it

South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.

Why can't I get in touch with a customer support centre at UberEATS?

Why can't I get in touch with a customer support centre at UberEATS?

Consumer journalist Wendy Knowler follows up on your complaints in her weekly #ConsumerTalk segment.

Popular articles
[LISTEN] SA's Ndlovu Youth Choir through to America's Got Talent semi-finals

[LISTEN] SA's Ndlovu Youth Choir through to America's Got Talent semi-finals

The choir has been wowing TV audiences in the US and across the world with their energetic performances.

Surfer comes up with insp-EYE-ring way to ward off sharks - take a look!

Surfer comes up with insp-EYE-ring way to ward off sharks - take a look!

Large eye stickers are being stuck to the bottom of surfboards in order to deter sharks.

'Ramaphosa wants to find ways to force pension fund managers to invest in SOEs'

'Ramaphosa wants to find ways to force pension fund managers to invest in SOEs'

Daily Maverick associate editor at Scorpio Sikonathi Mantshantsha takes a look at the week's financial news.

Lion cub worth R50k rescued from house in Cape Town

Lion cub worth R50k rescued from house in Cape Town

The feline was found by detectives at a property in Athlone on Wednesday following a tip-off.

[WATCH] Ndlovu Youth Choir shines once again with latest AGT performance

[WATCH] Ndlovu Youth Choir shines once again with latest AGT performance

The inspiring South African choirU2's Beautiful Day at America's Got Talent quarter-finals.

SA’s richest woman opens up about being a refugee and becoming a billionaire

SA’s richest woman opens up about being a refugee and becoming a billionaire

Magda Wierzycka – Sygnia’s renegade CEO – on her attitude toward money (hopes and fears, successes and failures, etc.).

Mystery solved: Why smelly, blue sewage has been leaking into Cape Town forest

Mystery solved: Why smelly, blue sewage has been leaking into Cape Town forest

The reason for the leakage has been revealed, explains Table Mountain Aerial Cableway MD Wahida Parker.