ConsumerTalk with Wendy Knowler

Unauthorised debit orders: When last did you check your bank statement?

If you ask anyone who has experienced unauthorised debit orders going off from their account, they will tell you that they have no idea how they started in the first place.

Many consumers have complained about debits of around R99 automatically going off during the month without their prior consent, which is legally required before they can be performed on one's account.

Speaking to Pippa Hudson and consumer journalist Wendy Knowler, Karen Downie (listener) confirmed she has been getting an R50 debit order going off from her account. She thought that it was for her MWEB account, but it turned out not to be the case.

The shocking reality is that if you have or had legitimate debit orders, someone in one of those companies could have sold your name and bank account number on a list with many others, to any number of willing buyers.

The banks are obliged to use the banking code and help the consumers get to the bottom of who's getting their money and on what authority. There needs to be a signed mandate or a call recording of the customer which they are head giving a go ahead.

Wendy Knowler - Consumer Journalist

It is why very important for consumers to be vigilant and monitor their bank accounts at all times and dispute any debit order that they have not authorised.

Click on the link below for the full interview:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


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