Streaming issues? Report here
Sara-Jayne King Sara-Jayne King
Weekend Breakfast with Sara-Jayne King
06:00 - 10:00
volume_up
volume_mute

Up Next: An Hour With a Special Guest on Just the Hits
See full line-up
Weekend Breakfast with Sara-Jayne King
06:00 - 10:00
Home
arrow_forward
Business

Absa is the most complained about bank in South Africa

15 May 2019 8:15 PM
Tags:
Fraud
Banking
Nedbank
The Money Show
FNB
ATM
Standard Bank
Credit card fraud
Capitec Bank
Bruce Whitfield
Absa
Bank
Banking ombudsman
Internet banking scam
Internet banking
ATM fraud
Wendy Knowler
Banking ombud
credit card
consumer journalist
internet banking fraud

Capitec Bank, however, is keeping its customers decidedly happy. Bruce Whitfield interviews consumer journalist Wendy Knowler.
Picture: Supplied

People love to hate their banks…

Wendy Knowler, consumer journalist

Absa was the most complained about bank in South Africa in 2018, according to the Banking Ombud’s annual report.

The “Big Five” banks ranked from worst to best:

  • Absa (1776 complaints received)

  • FNB (1560 complaints received)

  • Nedbank (1265 complaints received)

  • Standard Bank (1203 complaints received)

  • Capitec Bank (1001 complaints received)

Internet banking fraud was the top class of complaint, followed by ATM fraud and credit card fraud.

Together they accounted for 48% of complaints, the report indicated.

On average, the Banking Ombud ruled in favour of clients in 18% of complaints.

The Money Show’s Bruce Whitfield interviewed consumer journalist Wendy Knowler.

Listen to the interview in the audio below.

Enjoy The Money Show, but miss it sometimes?

Get the best bits emailed to you daily, right after it ends:


This article first appeared on 702 : Absa is the most complained about bank in South Africa


15 May 2019 8:15 PM
Tags:
Fraud
Banking
Nedbank
The Money Show
FNB
ATM
Standard Bank
Credit card fraud
Capitec Bank
Bruce Whitfield
Absa
Bank
Banking ombudsman
Internet banking scam
Internet banking
ATM fraud
Wendy Knowler
Banking ombud
credit card
consumer journalist
internet banking fraud

More from Business

Gilbert rugby ball

It’s official! Rugby is coming back to South Africa - possibly to Nelspruit only

7 August 2020 3:09 PM

It’s possible that all the games will take place in Nelspruit, says IOL sports editor John Goliath.

Share this:
Read More arrow_forward

Drinking driving keys whisky whiskey brandy drunk diu 123rf

'Nothing fishy about R600K Range Rover deposit. It was owed to me for alcohol'

7 August 2020 10:25 AM

Thabane Zulu (former DG, Human Settlements) reluctantly testified before the Zondo commission on Thursday, says eNCA’s Erin Bates.

Share this:
Read More arrow_forward

performance-3202707-1920jpg

Nigerian Afrobeats star aims to raise $20m to fund the continent's musicians

6 August 2020 9:03 PM

'Mr Eazi' launched the Africa Music Fund to support the continent's creative talent. Bruce Whitfield interviews Lee Kasumba.

Share this:
Read More arrow_forward

oranges-1117628-1920jpg

Good news for local citrus industry: Bumper season expected for US exports

6 August 2020 8:38 PM

Justin Chadwick (Citrus Growers' Association) says it's all thanks to the perceived immune-boosting attraction of Vitamin C.

Share this:
Read More arrow_forward

liquor-store-sales-wine-champagne-mmc-brut-bubbly-alcohol-booze-drinking-123rf

Former Shoprite CEO joins court battle against alcohol ban - Govt is too slow!

6 August 2020 7:36 PM

Bruce Whitfield interviews Whitey Basson, who believes it's just not good enough for govt to say ban will be lifted but not when.

Share this:
Read More arrow_forward

MTN-cellphone-network-service-provider-data-airtime-calls-123rf

MTN to quit Middle East to focus on Africa

6 August 2020 6:55 PM

Bruce Whitfield talks to MTN CFO Ralph Mupita about the reasons for the move and the company's huge profit increase.

Share this:
Read More arrow_forward

20200425ndzonlevel4jpg

Despairing wine farmers to battle Nkosazana Dlamini Zuma in court on 18 August

6 August 2020 2:30 PM

"It’s not rational to allow packed taxis, but not a glass of wine in a controlled environment," says Francois Rossouw.

Share this:
Read More arrow_forward

samsungjpg

In the market for a new cellphone? Here's one that costs as much as a used car!

6 August 2020 12:32 PM

Samsung's latest offering, the Galaxy Note20 smartphone, goes on sale in South Africa on 21 August as Kieno Kammies finds out...

Share this:
Read More arrow_forward

scz-0623jpg

Bantu Holomisa has an idea to remove ANC 'thieves' from power before 2024

6 August 2020 9:36 AM

"If I was President Cyril Ramaphosa, I would take these suggestions seriously," says the UDM leader Bantu Holomisa.

Share this:
Read More arrow_forward

afrika-tikkunjpg

SA needs 'the Madiba compassion' more than ever now, says Afrika Tikkun CEO

5 August 2020 8:54 PM

Marc Lubner on the NGO's programmes for young South Africans and how working with Nelson Mandela inspired his life's work.

Share this:
Read More arrow_forward