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Car dealership insisting you pay 'extra' fees? 'Nonsense! It's not mandatory'

10 December 2020 8:21 PM
Tags:
The Money Show
Car sales
Bruce Whitfield
National credit regulator
National Consumer Tribunal
Wendy Knowler
on the road fee
buying a car
car dealerships
delivery fee
consumer issues
sale contracts
dealership fee

Insist on a breakdown of finance deal fees. Many car dealers pad them, warns consumer ninja Wendy Knowler.

Delivery fee. Dealership fee. On-the-road fee...

When you buy a car, you can get conned into paying a lot of money you shouldn't have to.

Resolving car sale contract. © Pichsakul Promrungsee/123rf.com

Motor dealerships are still adding extra fees on to sale contracts in the face of a ruling by the National Consumer Tribunal (NCT) 18 months ago.

Many of these fees are padded, so watch out! warns consumer journalist Wendy Knowler.

The NCT had agreed with the National Credit Regulator's finding that VW Financial Services was wrong to add one particular extra to its contracts - the “on-the-road” fee.

An appeal is set down for April 2021.

I keep getting emails from people saying 'I thought this on-the-road fee was outlawed! What's happening?'

Wendy Knowler, Consumer journalist

The National Credit Act doesn't allow anything other than the actual cost of a tank of fuel, the actual licensing and registration fees including a so-called justifiable fee to cover someone standing in the queue to do it for you.

Wendy Knowler, Consumer journalist

One vehicle deal brought to her attention included, among others, a delivery fee of R3,230.

The charge included something noted as "prep".

It was only when the buyer demanded a breakdown of costs that he found out this was for adding engine oil, water and antifreeze to the vehicle.

What NONSENSE! The cars already have their engine fluids when they arrive in SA, as they are driven off the ships.

Wendy Knowler, Consumer journalist

Unless you ask you don't get told... I've advised many people to push back.

Wendy Knowler, Consumer journalist

Until there's finality resulting from the April appeal, push back and ask for a breakdown of costs she urges.

Listen to the conversation in detail below (skip to 2:42):


This article first appeared on 702 : Car dealership insisting you pay 'extra' fees? 'Nonsense! It's not mandatory'




10 December 2020 8:21 PM
Tags:
The Money Show
Car sales
Bruce Whitfield
National credit regulator
National Consumer Tribunal
Wendy Knowler
on the road fee
buying a car
car dealerships
delivery fee
consumer issues
sale contracts
dealership fee

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