Streaming issues? Report here
magic-bus-on-capetalkpng magic-bus-on-capetalkpng
The Magic Bus on CapeTalk Classics
21:00 - 23:59
volume_up
volume_mute

The Magic Bus on CapeTalk Classics
21:00 - 23:59

COVID-19: School tours, global conferences and family holidays up in the air

4 March 2020 4:29 PM

Consumers with international travel plans this year are facing high levels of anxiety as the coronavirus spreads across the world.

Those who have already paid for air tickets and visas are in an even more precarious position, explains consumer journalist Wendy Knowler.

The novel virus has had an impact on the tourism industry, with several travel bans introduced and international conferences cancelled.

In South Africa, it is starting to have an impact on international school tours and paid-up family holidays.

RELATED: Singapore Airlines refusing to refund SA man's flights amid coronavirus outbreak

Knowler says a number of airlines are still instituting cancellation penalties for consumers that want to call-off their travel plans.

She suggests that consumers read the cancellation policy before booking any air travel. She also recommends added travel insurance.

For local travellers, the dilemma is increasingly now: To cancel or not to cancel.

Wendy Knowler, consumer journalist

Many would-be international travellers are watching the confirmed cases tally in their destination country mount, fearing for their safety, but are understandably reluctant to pay the hefty cancellation fees - in most cases, it's more than half of what they've outlaid.

Wendy Knowler, consumer journalist

While others, especially the elderly, are fearful of being put into quarantine.

Wendy Knowler, consumer journalist

Before you pay, interrogate what happens when you cancel.

Wendy Knowler, consumer journalist

Listen to the advice and open line on ConsumerTalk for more:

Every Wednesday, on The Pippa Hudson Show, Wendy Knowler provides useful insights and tips on how to make the most of your buying power.

For more stories visit the ConsumerTalk feature page.

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


4 March 2020 4:29 PM

Recommended

More from ConsumerTalk with Wendy Knowler

woman-on-cell-phone-pexels-freejpeg

'He sent through a fake bank payment notification' - beware Gumtree scammers

3 June 2020 4:47 PM

As South Africans look for ways to make extra cash, Gumtree South Africa has warned consumers not to fall prey to online fraudsters.

Share this:
Read More arrow_forward

woman-medical-care-doctore-insurance-form-pexels-photojpeg

The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

Share this:
Read More arrow_forward

woman-medical-care-doctore-insurance-form-pexels-photojpeg

When credit life insurance goes wrong because of a UIF payment

20 May 2020 7:51 PM

Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.

Share this:
Read More arrow_forward

191118bankingjpg

The banking report is out - our Consumer Ninja takes a look

13 May 2020 8:00 PM

The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?

Share this:
Read More arrow_forward

Cars-For Sale-Automotive-Industry-Dealership-Vehicles-service-wheels-123rf

Car sales and repairs reopen, but no clarity on motor licensing offices just yet

13 May 2020 5:17 PM

Car dealerships and repair shops have been allowed to reopen under very strict conditions, explains consumer journo Wendy Knowler.

Share this:
Read More arrow_forward

claim-deniedjpg

Consumer Ninja: Many credit life claims are being rejected

6 May 2020 8:00 PM

It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

Share this:
Read More arrow_forward

office-gym-wellness-trends-2018

Do I still have to pay my gym membership (and other consumer-related questions)?

29 April 2020 3:31 PM

You can send your consumer-related questions and queries to consumer journalist Wendy Knowler via consumer@knowler.co.za

Share this:
Read More arrow_forward

woman-medical-care-doctore-insurance-form-pexels-photojpeg

Who's offering relief? A look at medical aid, insurance and retirement annuities

8 April 2020 4:59 PM

Certified financial planner Kobus Kühn has compared what various companies, long-term insurers, and medical schemes are offering.

Share this:
Read More arrow_forward

bank-card-cash-money-walletjpeg

Here's what South African banks are offering when it comes to credit insurance

8 April 2020 4:15 PM

Consumer journalist Wendy Knowler has compiled some information regarding credit insurance policies offered by various banks.

Share this:
Read More arrow_forward

Loan lending

Payment holidays from the banks - can they be trusted?

25 March 2020 7:57 PM

Consumer Ninja, Wendy Knowler, on payment holidays from banks in which you get a break from interest and repayment of debt.

Share this:
Read More arrow_forward