Streaming issues? Report here
CapeTalk logo 2017 1500 x 1500 CapeTalk logo 2017 1500 x 1500
Best of Talk
01:00 - 03:00
volume_up
volume_mute

Up Next: Early Breakfast with Abongile Nzelenzele
See full line-up
Best of Talk
01:00 - 03:00

Telkom directory used to dupe small business owners

4 March 2020 7:54 PM
Hundreds of small businesses which fell prey to a phone directory listings scam, should relax and read here.

Small businesses which fell prey to a phone directory listings scam, and have endured relentless threats of legal action and “blacklisting” should not pay up.

Consumer Ninja Wendy Knowler explains how the scam works and why you should not pay them.

They're still printing phone books. It's playing into the hands of a group of not-so-ethically- minded individuals. They call themselves different things at different times. They have a team of people going through directories all over the country. They look for the bold entries because that means it's a business and they're paying a bit extra to have it put in bold. I know this is very 1970. They then call those businesses. The businesses range from service stations, small B & Bs, medical practices. They say we're phoning from Telkom we're just checking on your entry, we need to send you a form to make sure the next entry is correct. The form then has a chunk of tiny small print that says this has nothing to do with Telkom it is a separate company. You are agreeing to pay a year's subscription upfront - R9000 - you can cancel in five days. But they don't know that they've been had in five days. You're going to get the listing in some obscure directory that nobody's ever going to look at. Then you get the bill. They have a 'debt collecting company'. They hand you over to this crowd, and badger you, threaten you with blacklisting...

Wendy Knowler, consumer journalist

My advice is do not pay, do not give in to demands. I tell people three or four times a day; please - number one - read the small print, especially the very small print. Ignore the harassment - report it to the council for debt collectors. In three-plus years I've not had a single case of blacklisting or follow- through. It's pure intimidation.

Wendy Knowler, consumer journalist

LIsten to the full interview about the subscription scam below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning.

Subscribe to our Business Wrap Newsletter


4 March 2020 7:54 PM

Recommended

More from Good to Know with Wendy Knowler

consumer-talk-thumbnailjpg

When the coronavirus default tsunami hits, how will banks respond?

18 March 2020 8:03 PM

This edition of Consumer Corner looks at how lay-offs, closures and quarantine will impact people's income and ability to repay debt.

Share this:
Read More arrow_forward

insurance-balancejpeg

Sudden cancellation of life and illness policies - consumer warrior advice

11 March 2020 8:07 PM

Wendy Knowler, consumer Ninja, has a horror story about insurance policies being cancelled - by sms.

Share this:
Read More arrow_forward

online-shopper-laptop-digital-transaction-free-image-pexelsjpg

Wait - why did that debit order go off so early?

26 February 2020 8:26 PM

Wendy Knowler, consumer journalist, on Nedbank's early debit orders.

Share this:
Read More arrow_forward

car-dealership-handshakejpg

Read your documents before you sign the deal on your car or house!

19 February 2020 7:46 PM

Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.

Share this:
Read More arrow_forward

181123BlackFriday171

Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

180831-old-mutual-edjpg

We paid before the family arrived with the body – Old Mutual

21 November 2019 9:25 AM

Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.

Share this:
Read More arrow_forward

Phone

Can’t find your phone? Drop everything – thieves can get into your banking app!

14 November 2019 10:55 AM

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Oops mistake

If you make a mistake when transferring money (EFT) you don’t get it back easily

31 October 2019 1:13 PM

Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.

Share this:
Read More arrow_forward

Visa

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

24 October 2019 1:55 PM

Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.

Share this:
Read More arrow_forward

cards

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

18 October 2019 10:23 AM

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Share this:
Read More arrow_forward