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Breakfast with Refilwe Moloto
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The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

The Ombudsman for Short-Term Insurance has released its annual report for 2019.

How did they perform in the past year?

How many complaints were received?

Wendy Knowler, Consumer Ninja, tells The Money Show.

I'm really excited for the 2020 report especially with insurance - one thing the ombuds CEO revealed was obviously their complaints have been weighed down...why? Because half of their complaints have traditionally been around motor insurance claims and accidents.

Wendy Knowler, consumer journalist

We have not been on the road much and so those accidents have not been happening but we have not seen the corresponding lowering of premiums...

Wendy Knowler, consumer journalist

If you buy a car it's important to realise that buying the car over its lifetime is only the beginning before the extra costs - it's not just the monthly instalments; it's insurance and everything else on top.

My 21-year-old son's policy is three, four times what mine would be...one tends to not factor that in.

Wendy Knowler, consumer journalist

Listen to the full interview about the report below.

Get the 10 most-read articles of the week from Bruce Whitfield’s The Money Show, emailed to you every Friday morning.


27 May 2020 7:58 PM

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The banking report is out - our Consumer Ninja takes a look

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Consumer Ninja: Many credit life claims are being rejected

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It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

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When the coronavirus default tsunami hits, how will banks respond?

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This edition of Consumer Corner looks at how lay-offs, closures and quarantine will impact people's income and ability to repay debt.

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Sudden cancellation of life and illness policies - consumer warrior advice

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Wendy Knowler, consumer Ninja, has a horror story about insurance policies being cancelled - by sms.

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Telkom directory used to dupe small business owners

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Hundreds of small businesses which fell prey to a phone directory listings scam, should relax and read here.

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Wait - why did that debit order go off so early?

26 February 2020 8:26 PM

Wendy Knowler, consumer journalist, on Nedbank's early debit orders.

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Read your documents before you sign the deal on your car or house!

19 February 2020 7:46 PM

Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.

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Only Germans take Black Friday more seriously than South Africans

28 November 2019 3:52 PM

In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.

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